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Refund & Cancellation Policy

Last Updated: 11 November 2026

This Refund & Cancellation Policy applies to purchases made through the Curio Foods website at https://curiofoods.in/ and governs cancellations, refunds, and related requests for workshops, consulting services, and other paid services offered by Curio Foods.

Curio Foods is operated by:

Dhrubojyoti Jasu
Sole Proprietorship
Brand: Curio Foods

Business Address:
D44, Barasat Road,
Kolkata - 700110, India

Email: hello@curiofoods.in
WhatsApp / Phone: +91-7596802391

1. Curio Scout and Menu Architect

Purchases of Curio Scout and Menu Architect are non-refundable.

Curio Scout (https://scout.curiofoods.in) and Menu Architect (https://menu.curiofoods.in) are digital tools. Reports are generated for you and made available immediately after purchase, so Curio Foods does not provide refunds or cancellations for these purchases, including for unused reports in a multi-report pack.

This does not affect duplicate or failed payments, which are handled under Sections 6 and 7 of this policy.

2. Workshop Registration Cancellation

For the Curio Foods Workshop, a participant may request cancellation and a refund subject to the conditions below.

Cancellation more than 48 hours before the scheduled workshop

If you request cancellation more than 48 hours before the scheduled workshop start time, you may be eligible for a full refund of the workshop registration fee.

The refund will generally be processed to the original payment method used for the transaction.

Cancellation within 48 hours of the workshop

For cancellations made within 48 hours of the scheduled workshop, the registration fee may be non-refundable because workshop capacity, resources, and access arrangements may already have been allocated.

However, Curio Foods may, at its discretion, offer:

  • Transfer of registration to another available workshop session; or
  • Another reasonable alternative where operationally feasible.

3. No-Show Policy

If a participant does not attend the workshop without providing advance notice, the registration fee will generally be non-refundable.

Where reasonably feasible, Curio Foods may allow the participant to attend a future session, subject to availability.

Such an arrangement is discretionary and does not create an automatic entitlement to a future session.

4. Workshop Rescheduling or Cancellation by Curio Foods

If Curio Foods needs to cancel or substantially reschedule a workshop for reasons within its control, registered participants will be offered one of the following, as applicable:

  • A transfer to a rescheduled session; or
  • A full refund of the workshop registration fee.

If the workshop is rescheduled, reasonable efforts will be made to communicate the revised date and time to registered participants.

5. Technical Problems During an Online Workshop

If a participant is unable to attend or participate because of problems with their own:

  • Internet connection
  • Device
  • Browser
  • Software
  • Power supply
  • Local network
  • Other equipment or infrastructure

a refund will generally not be provided solely on that basis.

Participants should ensure that they have a suitable device and reliable internet connection before joining an online workshop.

If a significant technical problem occurs on the Curio Foods side and materially prevents the workshop from being delivered, Curio Foods will make reasonable efforts to provide an alternative session or another appropriate resolution.

6. Duplicate Payments

If you believe you have accidentally made more than one payment for the same workshop registration, please contact us as soon as possible.

After verifying the duplicate transaction, the additional eligible payment may be refunded to the original payment method.

7. Failed or Reversed Payments

If a payment fails but the amount has been debited from your bank account or payment method, the transaction may be automatically reversed by the payment provider.

If the amount does not return within the timeframe communicated by the relevant payment provider or bank, please contact us with the transaction details.

We will reasonably assist in verifying the transaction status.

8. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment processing system or payment service provider.

The time taken for the refunded amount to appear in your account may depend on:

  • Payment method
  • Bank
  • Card issuer
  • UPI provider
  • Payment gateway
  • Other financial institution involved in the transaction

Curio Foods does not control the processing time after a refund has been successfully initiated with the payment provider.

9. Consulting Services

Refund and cancellation terms for consulting or customized professional services may differ from workshop registrations.

Where a consulting engagement is governed by a separate proposal, quotation, invoice, service agreement, or written engagement, the refund and cancellation terms contained in that agreement will apply.

If no separate terms have been agreed, cancellation and refund requests will be evaluated based on:

  • The nature of the service
  • Work already completed
  • Deliverables already provided
  • Third-party costs incurred
  • Time already allocated
  • The circumstances of the cancellation

10. Digital Materials and Resources

Where a purchase includes downloadable, digital, or otherwise immediately accessible materials, refund eligibility may be affected once such materials have been delivered or access has been provided, subject to applicable law.

Any specific refund terms applicable to a digital product will be clearly communicated on the relevant product page before purchase.

11. How to Request a Cancellation or Refund

To request a cancellation or refund, contact us using the details below.

Email: hello@curiofoods.in

WhatsApp / Phone: +91-7596802391

Please include:

  • Full name
  • Email address used for registration
  • Phone / WhatsApp number
  • Workshop or service purchased
  • Transaction ID / payment reference, if available
  • Reason for the cancellation or refund request

Providing the relevant transaction information helps us process the request more quickly.

12. Refund Eligibility

Refund requests will be reviewed according to this policy and applicable law.

Approval of a refund does not depend solely on whether a participant agrees with the educational content or business advice provided.

Curio Foods does not guarantee any particular business, financial, revenue, sales, profitability, or other commercial outcome from participating in a workshop or using our services.

13. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise.

Where appropriate, Curio Foods may consider requests involving circumstances such as:

  • Serious unforeseen events
  • Significant technical problems affecting the Curio Foods service
  • Duplicate transactions
  • Administrative or registration errors
  • Other circumstances that reasonably justify an exception

Any exception will be considered on a case-by-case basis and does not automatically modify this policy for future transactions.

14. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

Where applicable law provides a customer with a right to a refund, cancellation, replacement, remedy, or other protection, those rights will continue to apply.

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment arrangements, or applicable legal requirements.

The updated version will be published on this Website with a revised "Last Updated" date.

The policy applicable to a purchase will generally be the version presented to the customer at the time of purchase, subject to applicable law.

16. Contact Us

For refund, cancellation, or payment-related questions, please contact:

Dhrubojyoti Jasu
Sole Proprietorship
Brand: Curio Foods

Email: hello@curiofoods.in

WhatsApp / Phone: +91-7596802391

Business Address:
D44, Barasat Road,
Kolkata - 700110, India

© 2026 Curio Foods. All rights reserved.

Operated by Dhrubojyoti Jasu, Sole Proprietorship.